Privacy Policy

Who this policy is for

This privacy policy explains how information submitted through ThePainDoc.co.uk is used. The website is for private outpatient consultation and booking enquiries for Dr Shamim Haider’s private pain medicine practice.

This website is not intended to collect detailed medical records, imaging, referral letters or urgent clinical information.

Information you may provide

If you use the enquiry form, you may be asked for your name, email address, telephone number, preferred clinic location, payment route and a brief reason for your enquiry.

Please keep the enquiry brief. Do not use the form to send detailed medical history, medical records, imaging reports, photographs, referral letters or other highly sensitive information. If further information is needed, the hospital or clinic team can advise you about the appropriate route.

How your information is used

Information submitted through the enquiry form is used to respond to your enquiry, clarify the most appropriate private booking route and help direct you to the relevant hospital booking pathway where appropriate.

The enquiry form is not a medical consultation, diagnostic service or emergency contact route. Submitting an enquiry does not by itself create a doctor-patient relationship.

Sensitive health information

Health-related information can be sensitive personal data. The enquiry form is deliberately kept short so that patients can ask about booking or access without providing detailed clinical records through the website.

If you choose to include brief health-related information in your enquiry, it will be used only for the purpose of responding to that enquiry and helping guide you towards the appropriate private appointment route.

Third-party booking pathways

Some booking buttons on this website take you to external hospital or healthcare provider websites, including Oaks Hospital / Ramsay Health Care and Nuffield Health. Those organisations have their own privacy policies, booking processes and data handling arrangements.

How information is stored and retained

Enquiries submitted through the website are handled using the website’s form and email systems. Information is kept only for as long as reasonably necessary to respond to the enquiry, manage related administrative communication or comply with applicable professional, legal or regulatory requirements.

Security

Reasonable steps are taken to protect information submitted through the website. However, no website form or email system can be guaranteed to be completely secure. Please do not submit highly sensitive documents or urgent medical information through this website.

Your rights

You may ask about personal information submitted through the website, including requests to correct or delete information where appropriate. Data protection rights may depend on the circumstances and applicable legal obligations.

For privacy-related enquiries, please email dr.haider@thepaindoc.co.uk.

Urgent medical concerns

This website is not monitored as an urgent medical service. For urgent medical concerns, please contact your GP, NHS 111 or emergency services as appropriate.